NICO’s Catherine Kaimila crowned Africa’s top CX leader
<p>A Malawian insurance executive has been crowned one of Africa’s leading customer experience champions — after being named 2026 Africa CX Leader and scooping the coveted Customer Service Personality of the Year gong at this year’s IMM Awards. Catherine Kaimila, who heads up customer experience at NICO, opened up about the double honour — and […]</p> The post <a href="https://www.nyasatimes.com/nicos-catherine-kaimila-crowned-africas-top-cx-leader/">NICO’s Catherine Kaimila crowned Africa’s top CX leader</a> appeared first on <a href="https://www.nyasatimes.com">Malawi News | Breaking News, Politics, Business & Sports | Nyasa Times</a>.