Customer experience is everyone’s responsibility – researcher
EZULWINI – Customer experience should not be left to one department within an organisation, but treated as a responsibility shared by everyone who interacts with customers, a Zimbabwean research practitioner has said. Patson Gasura, who was speaking at the 11th Customer Service Experience Conference at SibaneSami Hotel, said businesses often focus heavily on customer service […] The post Customer experience is everyone’s responsibility – researcher appeared first on Times of Eswatini .