Businesses urged to honour customer promises
EZULWINI – Businesses risk disappointing customers when their employees cannot deliver the services promised in advertising campaigns. Award-winning speaker Nikki Jacobsz said companies needed to ensure that their employees had the resources, information and authority to fulfil promises made to customers. She was speaking during the 11th Customer Service Conference, a two-day event attended by […] The post Businesses urged to honour customer promises appeared first on Times of Eswatini .