Your brand is only as good as your customer experience
MBABANE – Businesses have been urged to recognise that their brand reputation is shaped by every employee and department, not just their marketing teams. Award-winning speaker Nikki Jacobsz,.who is a customer service expert said organisations could not promise customers exceptional experiences without equipping their employees with the necessary tools, information, training and authority to deliver […] The post Your brand is only as good as your customer experience appeared first on Times of Eswatini .