Ghana Water rewards prompt-paying customers as complaints over unreliable supply persist
Ghana Water Limited’s Accra East Region is rewarding customers who consistently pay their water bills on time, even as some beneficiaries raise concerns about unreliable supply. The initiative, organised as part of Customer Service Month, involves visits to selected domestic, commercial and industrial customers who are being presented with customised gifts in recognition of their prompt payments. Chief Manager of the Accra East Region, Richard Appiah Otto, said the programme was intended to encourage payment discipline and help the company mobilise revenue to address operational challenges. “We have extreme difficulties in getting some customers to pay their water bills,” he said.