Poor service adds to Malawi’s business costs
Minister of Industrialisation, Business, Trade and Tourism Simon Itaye has called for improved service delivery across public institutions and businesses, warning that administrative inefficiencies and poor customer relations could undermine Malawi’s investment competitiveness and economic transformation ambitions. The call follows findings from the inaugural National Customer Satisfaction Index, which exposed significant service delivery gaps, particularly … The post Poor service adds to Malawi’s business costs appeared first on Nation Online .