Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp
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One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over messaging apps — as a place for businesses to connect with thZendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp
One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over messaging apps — as a place for businesses to connect with their users. Now, customer support specialist Zendesk has made an acquisition so that […] Read more